Slack for Service Teams
Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.
Unlock your service productivity potential
Slack enables your team to accelerate work, search and share knowledge, and connect and engage everyone.
Transform your customer service with real-time, white-glove support
With Slack as your productivity platform, you can prioritize key customers, strengthen relationships, improve satisfaction and drive loyalty
The Total Economic Impact of Slack for Service Teams
A commissioned study conducted by Forrester Consulting covering the cost savings and business benefits enabled by Slack
The digital-first customer service playbook
Learn how service teams use Slack to deliver exceptional customer experiences
Work faster with service partners in Slack
Customer Service teams can work directly—and securely—with partners in Slack so they can deliver a better customer experience faster.
Unleash your service potential with Slack and Service Cloud
Learn how to boost your service team productivity through Slack and Service Cloud use cases
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How service teams should be thinking about the future of work
How service teams are thriving with a digital HQ
Watch NowInstantly collaborate with experts
Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.
How T-Mobile supports over 100 million customers with Slack
Facing the dual challenges of a merger and a global pandemic, the telecommunications giant T-Mobile is elevating and automating customer service with Slack as its digital HQ.
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Slack + Salesforce Service Cloud: When work flows, satisfaction grows
Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpoint
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Supercharge collaborative service with swarming
Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for all
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How service teams are reinventing the customer experience
With our new guide, learn how companies are changing tools and tactics to better serve customers in the digital-first world of work
How HSBC and M&G plc use Slack to transform their financial services
A digital transformation is helping these firms better serve their customers
Marriott Digital Services delivers world-class customer service with the combined power of Slack and Salesforce
Marriott Digital Services leverages Slack and Salesforce to streamline high-quality support, quickly triage inquiries and deliver timely, accurate answers fast.
Procore’s IT and service teams move work forward faster with Slack integrations
Procore, the software platform for construction companies, maintains a robust, aligned IT system with key Atlassian integrations in Slack.
Empower agents with knowledge from day one
With Slack, your agents can save valuable time and have more time to help customers.
3 ways to scale service efficiency at your tech organization
Experts share proven productivity strategies
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Supercharge your support agents with Slack
Boost the usability of your existing tech stack while uniting your whole company around the customer experience
Making service teams more successful
Learn how your organization can optimize your agents’ experience by creating unique learning paths that keep agents engaged and motivated
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How it works: Slack for customer service
Quick videos showcasing how customer service teams use Slack to smoothly resolve issues and grow customer loyalty
How Wealthsimple uses Slack to make investing more accessible
The digital investment platform relies on Slack to offer ace customer support and nurture companywide collaboration.
Enhancing DocuSign’s technical and customer support with Slack
How the software company uses data-driven decision-making in Slack to deliver top-notch technical support and customer service while going remote.
Everlane and Happy Returns elevate customer service with Slack
Why Everlane and Happy Returns team up in Slack to exchange information, solve customer issues, and escalate any tech glitches in real time.
Improve your service team’s productivity with automation
Learn how Slack can help your service team be more productive and grow customer loyalty
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